PRIVACY POLICY

Effective date: 10/02/2026

SpeakTwice ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our app, SpeakTwice. By using SpeakTwice, you agree to the practices described in this policy.

Information We Collect

When you use SpeakTwice, we collect the following information to provide a personalized language learning experience:

Account information: Email address, user ID (automatically generated when you create an account), and authentication credentials. You may sign up using an Apple account, Google account, or your email address and password.
Language preferences: Your native language and the language(s) you wish to learn.
Purchase information: Subscription status, purchase history, and payment transaction details processed through Apple App Store or Google Play Store.
Device information: Device identifiers, operating system version, and device type.
Usage data: Information about which lessons you access, app interactions, and features you use.
Technical data: Crash logs, diagnostic information, and app performance data to help us identify and fix bugs and improve app stability.

We do not collect:

Sensitive personal information (e.g., health data, precise location data)
Audio recordings of your speech (the app does not record your voice)
Text content you input for text-to-speech conversion (this is processed locally and not stored)

How We Use Your Information

We use the information we collect to:

Create and manage your account across devices
Authenticate your identity and prevent unauthorized access
Process and manage your subscription payments
Personalize your language learning experience, including lesson recommendations and settings
Track your lesson progress and manage trial/subscription access
Provide customer support and communicate important updates about the app
Improve app performance, fix bugs, and develop new features
Prevent fraudulent activity and ensure app security
Comply with legal obligations

We do not sell or share your personal information with third parties for advertising or marketing purposes.

Sharing Your Information

We share your information with the following trusted service providers who help us operate SpeakTwice:

Firebase (Google LLC): For user authentication, cloud data storage, crash reporting, and app performance monitoring. Firebase may process your data in the United States and other countries where Google operates.
RevenueCat: For subscription management and purchase verification. RevenueCat processes subscription data to verify your payment status and manage access to premium features.
Apple App Store / Google Play Store: For processing in-app purchases and subscription payments.

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

We may also share your information:

If required by law, court order, or legal process
To protect our rights, property, or safety, or that of our users
In connection with a merger, acquisition, or sale of assets (you will be notified of any such change)

We do not share your personal information with advertisers or other third parties for their marketing purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our service providers operate. These countries may have different data protection laws than your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Downloads and Offline Use

SpeakTwice allows you to download lessons for offline use. Downloaded lessons are stored locally on your device and do not require internet access. We do not track or monitor your lesson usage while offline.

Data Security

We take reasonable technical and organizational measures to protect your information, including:

Encryption of data in transit using industry-standard HTTPS/TLS protocols
Secure authentication systems
Regular security assessments of our service providers
Access controls limiting who can access your personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with SpeakTwice services.

If you delete your account, we will delete your personal information within 30 days, except where we are required to retain certain information for:

Legal obligations (e.g., tax records, purchase history)
Resolving disputes
Enforcing our agreements
Preventing fraud and abuse

Technical data such as crash logs and analytics may be retained in anonymized form for app improvement purposes.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate information in your account settings
Deletion: Request deletion of your account and personal data
Data portability: Request a copy of your data in a portable format
Withdraw consent: Where processing is based on consent, you may withdraw it at any time
Object: Object to processing of your information for certain purposes

To exercise these rights, please contact us at info@speaktwiceapp.com. We will respond to your request within 30 days.

To delete your account and all associated data, visit speaktwiceapp.com/request-account-deletion or email us at info@speaktwiceapp.com with "Account Deletion Request" in the subject line.

Children's Privacy

SpeakTwice is not intended for children under 13 years of age (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take immediate steps to delete it. If you believe we have collected information from a child under 13, please contact us at info@speaktwiceapp.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Effective date" at the top of this policy
Post the updated policy in the app
Notify you of significant changes via email or in-app notification

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@speaktwiceapp.com Company: SpeakTwice Pty Ltd

For users in the European Economic Area (EEA), United Kingdom, or Switzerland: If you have concerns about our data practices that we have not addressed, you have the right to lodge a complaint with your local data protection authority.